TELUS Digital-Las Vegas, NV December 2024 to Present

• Take incoming calls and transfers

• Transfer customers to appropriate departments

• Leadership and New Agent Training development

• Troubleshooting website and some printing application

• Concise communication

• Meet or exceed KPI requirements within 100 days of tenure

• Customer service

North American Cable Equipment-Las Vegas, NV 

July 2024 to November 2024

• Business to business cold calling

• Answering incoming calls to the sale floor

• Base level technical support knowledge of CCTV systems

• Managing customer accounts

• Create quotes and invoices through sales system

• Utilize CRM for leads list and prospect management

• Customer service

• Warm transfer calls to appropriate parties

Luna Lounge-Las Vegas, NV 

March 2024 to July 2024

• Pack hookah bowls 

• Serve hookahs 

• Coal management 

• Customer service 

• Clean and organize hookahs and supplies

Independent Private Contractor-Las Vegas, NV 

October 2023 to March 2024

• Assist project managers with any project needs 

• Inventory and Ordering

• Customer relations 

• Logistics (Domestic & International) 

• Manage back of house staff 

• Research solutions for clients

• Manage and set up CRM for company

TELUS International-Las Vegas, NV 

April 2023 to August 2023

• Review videos and apply appropriate content tags 

• Keep up with policies implemented by the platform to keep users safe

Camp Bow Wow-Henderson, NV 

March 2023 to May 2023

• Check in dogs for daycare and boarding 

• Settle accounts with pet parents 

• Count the drawer at the end of the day 

• Opening/Closing duties

• Dog grooming 

• Dog care in play yards 

• Appointment setting 

• New customer intake

Private Division-Las Vegas, NV 

July 2019 to March 2023

• Test titles for bugs 

•  Write up bugs in JIRA database 

•  Interact with developers to produce the best version of the game as possible.

Independent Contractor Services-Las Vegas, NV 

July 2017 to October 2018

• Handle CAD Designs 

• Handle All Administrative Operations 

• Customer Care

• Inventory Control

• Ordering

• Receiving

• Quality Control

Kohl's-Las Vegas, NV 

June 2016 to July 2017

• Awarded best Point of Sales Associate by managers 

• Third highest credit solicitor in a district of fourteen stores 

• Given supervisory privileges to assist management  and other associates with customer concerns, money handling, and closing out an entire store for management.

College of Southern Nevada-N Las Vegas, NV 

January 2011 to June 2016

• Provide base level IT support to students and company personnel 

•  Resolve customer complaints 

•  Display courtesy and strong interpersonal skills with all student and staff interactions

• Maintain composure and patience in the face of difficult end user situations 

•  Train new employees and explain protocols clearly and efficiently